1. Introduction
At Hamro Yaad, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service to create and share digital memory pages.
By using our service, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
2.1 Personal Information
When you register for an account or use our service, we may collect the following personal information:
- Name
- Email address
- Phone number (if provided)
- Payment information (processed securely through third-party payment processors)
2.2 Content Information
When you create a memory page, we collect and store:
- Images and photos you upload
- Text content, messages, and customizations
- Template selections and design preferences
- Page names and recipient information
2.3 Usage Information
We automatically collect certain information about your use of our service, including:
- IP address and device information
- Browser type and version
- Pages visited and time spent on pages
- Date and time of access
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide, maintain, and improve our service
- To process your payments and manage your account
- To create and display your memory pages
- To send you service-related communications, including verification emails and updates
- To respond to your inquiries and provide customer support
- To detect, prevent, and address technical issues and security threats
- To comply with legal obligations and enforce our Terms and Conditions
4. Data Storage and Security
We take the security of your information seriously and implement appropriate technical and organizational measures to protect your data:
- All data is stored on secure servers with encryption
- We use industry-standard security protocols to protect data transmission
- Access to personal information is restricted to authorized personnel only
- We regularly review and update our security practices
- Payment information is processed through secure, PCI-compliant payment processors
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our service, processing payments, or conducting business operations, provided they agree to keep your information confidential.
- Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information with your explicit consent for any other purpose.
6. Your Rights
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request correction of any inaccurate or incomplete information.
- Deletion: You can request deletion of your account and associated data, subject to legal and contractual obligations.
- Data Portability: You can request a copy of your data in a structured, machine-readable format.
- Objection: You can object to certain processing of your personal information.
- Withdrawal of Consent: You can withdraw your consent at any time where processing is based on consent.
To exercise these rights, please contact us using the contact information provided at the end of this policy.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
8. Data Retention
We retain your personal information and content for as long as necessary to provide our service and fulfill the purposes outlined in this Privacy Policy. Specifically:
- Account information is retained while your account is active
- Memory pages are retained for the duration of their validity period (typically one year)
- We may retain certain information for longer periods as required by law or for legitimate business purposes
- Upon account deletion, we will delete or anonymize your personal information, subject to legal retention requirements
9. Children's Privacy
Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
By using Hamro Yaad, you acknowledge that you have read, understood, and agree to this Privacy Policy.